Bicycle Service and Repair

Service Intake Checklist

Please review the following questions to assess whether your bike is eligible for service at CyclErie:

•  Can the bike be safely mounted in our repair stand without risking injury to staff or customers?

•  Are quality replacement parts available from our suppliers at a reasonable cost and within a reasonable timeframe?

•  Will the bike be safe and fully operational for its intended use after repairs?

•  Is the cost of repairs reasonable compared to the bike’s market value?

Can the bike be safely test-ridden to ensure it is safe to ride? If we cannot safely test ride the bicycle, we cannot 100% ensure its safety and will deem it unserviceable by CyclErie.

These questions ensure that your bike meets CyclErie’s standards for safety, repair reliability, post-repair functionality, and cost-effectiveness. If we can answer “yes” to all of them, your bike is likely eligible for service!

Please take a moment to read up on our service process

Please note that your "scheduled date" will be the date for our service writers to go through your bike with you and see what labor and parts you may need. Turnaround time varies based on parts and labor but strive to quickly get your bicycle back into your hands with most tuneups being completed within 3 days or less. 

Please drop your bike a few days before your scheduled service so we can order parts if necessary. Part orders go out on Tuesday and Thursday. Special-ordered parts generally take 3-5 days to arrive and labor 2-3 days.

If you have a flat repair or other small repair needed, please drop in, no appointment required. Many flat repairs and minor repairs can be completed on a walk up or same day basis. 

*During the peak summer riding season it is not uncommon for full bike tuneups to be booked out 1-2 weeks.

CyclErie Service Disclaimer

CyclErie has sole discretion over the acceptance criteria outlined above and reserves the right to refuse service to any customer at any time, for any reason whatsoever.

If a customer is rude, disrespectful, or threatening during the evaluation, check-in, or repair process, we will:

•  Immediately stop work

•  Refuse service, and

•  Under no circumstances accept future work on that customer’s items.

Additionally, the customer may be asked to leave the store, which will likely be super embarrassing for the staff, the customer, and all others present.

Thanks for understanding our no-frills policy!