Bike & eBike Service Policy
We want every bike that leaves our shops to be safe and ride well. This policy explains what we work on, what we don't, and why, so you know what to expect before you come in.
At a glance
The short version.
What we service
- Traditional bikes of every kind: road, mountain, gravel, hybrid, cruiser and kids' bikes
- Class 1, Class 2 and Class 3 eBikes with motors of 750 watts or less
- Full service, including electrical and warranty work, on the eBike brands we sell and support
- Flat repairs and basic mechanical adjustments on most other bikes and eBikes
What we don't service
- Electric scooters, or any device without working pedals
- Anything with a motor over 750 watts
- Anything that can go faster than its eBike class allows in any mode, including "off-road," "unlimited" or unlocked modes
- Bikes where the motor cable can't be disconnected to remove the wheel
- Bikes with brakes that can't be serviced or can't be made to work safely
What counts as an eBike
We follow the three-class eBike system used in Colorado and promoted by PeopleForBikes. An eBike has working pedals and a motor of 750 watts or less, and it fits one of these classes:
| Class | How the motor works | Motor stops helping at |
|---|---|---|
| Class 1 | Pedal assist only, no throttle | 20 mph |
| Class 2 | Throttle available | 20 mph |
| Class 3 | Pedal assist only, with a speedometer | 28 mph |
If it's too fast or too powerful in any mode, it isn't an eBike. Many high-powered "e-motos" have pedals and are sold as eBikes, but they're electric motorcycles. We don't service them, even if they have a mode that limits speed or power.
Budget and online-only eBikes
Many eBikes sold online have no local dealer and few replacement parts.
What we can usually do
Flat repairs, brake and shifting adjustments, and other basic mechanical work, as long as the bike is a legal Class 1, 2 or 3 eBike and can be worked on safely.
What we may not be able to do
Motor, battery, controller or display repairs and warranty claims on brands we don't sell. Parts are often unavailable or take weeks or months to arrive.
When we have to say no
If the motor cable can't be disconnected, we can't safely remove the wheel. If the brakes can't be serviced or made to stop the bike reliably, we can't return it to you as safe.
Our right to decline service
CyclErie may decline service on any bike or device at our discretion. This includes bikes we believe can't be made safe, bikes without available parts, and bikes that have been modified beyond their original design. If we can't help, we'll tell you why and suggest another option where we can.
Why we have this policy
Safety first
We won't return a bike we can't make safe to ride, especially its brakes.
Faster turnaround for everyone
Bikes waiting months for parts that may never come tie up our shop and slow down every other repair.
Work we stand behind
We focus on bikes we can fully support with parts, training and manufacturer backing.
Not sure about your bike?
Call or text before you come in, or walk in for a free assessment.
Looking for an eBike we can fully support?
We sell and service trusted brands with local parts and warranty support. Come test ride one, or trade in your current bike.
CyclErie, family-owned and community-focused since 2020.
