E-Bike Safety Recalls & Stop-Use Notices: How We Can Help
Many e-bike owners never hear about safety recalls or stop-use warnings, especially when they bought their bike online. We keep this page to help riders in Erie, Longmont and across the Front Range stay safe. You are always welcome to stop in or call us with questions, whether or not you bought your bike from CyclErie.
Rad Power batteries, VIVI and Ridstar
at the Boulder County HMMF for Boulder County, Broomfield and Erie residents
Anyone can ask us for help, wherever you bought your bike
Check your e-bike in 2 minutes
Four quick steps. If anything is unclear, we are happy to look with you.
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Find the brand
Look for the name on the frame (usually the downtube) and on the battery.
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Find the battery label
Take the battery off if you can and look on the back, rear, top or bottom of the case for a model number.
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Find the bike model
Check your receipt or order confirmation, or a label on the frame.
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Compare
Match what you find with the notices below. Unsure? Bring the bike or a photo of the labels and we will look with you.
Current notices we are watching
A recall means the company offers a fix. A stop-use warning means CPSC is telling owners to stop using the product, often because the company would not agree to a recall.
Rad Power Bikes batteries
- Status
- CPSC stop-use warning, November 24, 2025. Not a recall; Rad Power Bikes refused to agree to an acceptable recall.
- Affected
- Battery models RP-1304, RAD-S1304Y and HL-RP-S1304 (label on the back or rear of the battery). Sold with the RadWagon 4, RadCity HS 4, RadRover High Step 5, RadCity Step Thru 3, RadRover Step Thru 1, RadRunner 1, RadRunner 2, RadRunner Plus and RadExpand 5, and as replacements. In comments CPSC published with the warning, Rad says its Safe Shield and semi-integrated batteries are not covered.
- Hazard
- The batteries can unexpectedly ignite and explode, especially after exposure to water and debris. CPSC is aware of 31 fires.
- What to do
- Remove the battery right away and dispose of it through local hazardous waste procedures. Please do not sell or give it away.
- Remedy
- None. Rad told CPSC it is unable to offer replacement batteries or refunds to all consumers. CPSC does not list a company contact.
VIVI e-bikes (batteries)
- Status
- Official recall, July 17, 2025, with a free replacement.
- Affected
- About 24,000 36-volt batteries sold with VIVI models C26, MT20, Z3, M026SH, H6, H7, MT26H, 26LGB, M026TGB, MT26G, FM20, F20, S3, Z1 and Z2. Sold online at Amazon, Walmart, eBay, VIVI, Wish, Sears, Wayfair and AliExpress, December 2020 through November 2023. "VIVI" is on the downtube; the battery model number is on the top or bottom of the case. Full table in the PDF.
- Hazard
- The batteries can overheat, posing fire and burn hazards.
- What to do
- Stop using the e-bike with the recalled battery right away and contact VIVI.
- Remedy
- Free replacement battery and charger. Call VIVI toll-free at 800-375-6103 (9 a.m. to 5 p.m. ET) or visit viviebikes.com/pages/recall. VIVI asks you to dispose of the old battery at a household hazardous waste site and confirm by email to vivirecall@163.com.
Ridstar Q20 and Q20 Pro
- Status
- CPSC stop-use warning, March 19, 2026. Not a recall; the manufacturer refused to agree to an acceptable recall.
- Affected
- Black Ridstar Q20 and Q20 Pro e-bikes sold on Amazon, Walmart.com and Ridstar.net. "Ridstar" is printed on the battery; the model may be on your receipt.
- Hazard
- The batteries and wires can ignite. CPSC is aware of 11 fires.
- What to do
- Remove the battery right away and dispose of it through local hazardous waste procedures. Please do not sell or give it away.
- Remedy
- None is offered, and CPSC does not list a company contact.
Safely storing and disposing of a recalled battery
Recalled lithium-ion batteries need special handling.
CPSC guidance
- Do not put the battery in the trash or in curbside or street-level recycling bins.
- Do not use the used-battery recycling boxes found at retail and home improvement stores.
- Take it to a household hazardous waste (HHW) collection site. Call ahead to make sure the site accepts it, and if it does not, contact your city or town.
Before drop-off day
- Tape the battery terminals before drop-off. Boulder County asks for clear packaging tape.
- Boulder County suggests storing dead batteries in a cool, dry place in a plastic or cardboard container.
Drop-off options near Erie and Longmont
Nearest first. Most sites are for residents only and may ask for proof of where you live. Hours and rules change, so please call ahead before you go.
Boulder County Hazardous Materials Management Facility (HMMF)
1901 63rd St, Boulder
Free for residents of Boulder County (including Longmont), Broomfield and all of the Town of Erie, including the Weld County side. Other counties pay $50 per visit. Open Wed to Sat, 8:30 a.m. to 4 p.m., no appointment needed. Confirmed to accept lithium-ion and e-bike batteries. Bring proof of residency and tape the terminals with clear packaging tape. Boulder County batteries page | HMMF eligibility
Weld County South HHW Facility
5500 Highway 52, Dacono
Free for Weld County residents (Frederick, Firestone, Dacono and other Weld communities). Wed, Fri and Sat, 9 a.m. to 4 p.m. No appointment for residents. Accepts "batteries (other)" and says it recycles all battery types; e-bike batteries are not specifically listed.
Longmont home pickup (Boulder County program)
Free pickup of household hazardous materials, including batteries, for Longmont older adults and people with disabilities. Email hazmatall@bouldercounty.gov. E-bike batteries are not specifically named.
Broomfield HHW collection events
For Broomfield residents, by appointment, usually spring and fall. Broomfield residents can also use the Boulder County HMMF year-round at no cost. E-bike battery acceptance at events is not stated.
Clean Harbors
9775 E. 97th Place, Henderson
Listed by the state as open to all Colorado residents, no appointment for household drop-off. Tue and Thu 9 a.m. to 2 p.m., 3rd Saturday 9 a.m. to 3 p.m. Battery acceptance and cost are not stated.
Veolia Colorado HHW Recycling Center
9131 E. 96th Ave, Henderson
Adams and neighboring county residents, by appointment only. $30 facility fee plus $1.66 per pound, credit card only; some Adams County residents can get a voucher for the $30 fee. Lists rechargeable batteries; e-bike or damaged batteries are not specifically stated. Adams County voucher info.
Weld County North HHW Facility
1311 N. 17th Ave, Greeley
Same rules as the Dacono site. Tue, Thu and Sat, 8 a.m. to 5 p.m.
Denver HHW At-Your-Door
Eligible Denver residents can schedule one pickup per calendar year for a $15 co-pay. Accepts household batteries, including lithium; e-bike-size batteries are not stated. Denver also points residents to retail drop-off locators, which CPSC says not to use for these batteries.
Rooney Road Recycling Center
151 S. Rooney Rd, Golden
Jefferson County residents and participating cities: $30 co-pay for the first 75 pounds. Out-of-county: $127.60 plus $2.28 per pound. Wed and Sat, 8 a.m. to 2 p.m., appointment required. Lists batteries; e-bike batteries are not specifically stated.
Arapahoe County At Your Door
Curbside pickup for residents of unincorporated Arapahoe County and Centennial, by appointment. Battery details are not stated.
Douglas County GreenWorks
5675 Delva Way, Sedalia
Free for Douglas County residents, by reservation, Mon to Sat, 8 a.m. to 5 p.m. Accepts household lithium and rechargeable batteries, up to 20 pounds per visit. E-bike batteries are not specifically stated.
A note on bike shop and retail battery programs: Some bike shops take part in the industry e-bike battery recycling program (Call2Recycle / The Battery Network). That program only accepts batteries from participating brands. Also, CPSC specifically says not to use retail battery recycling boxes for these recalled and warned batteries. Please use an HHW site for any battery covered by a notice on this page. E-bike battery program details
How CyclErie can help
Stop in or call. No purchase needed, at your own pace.
- Look at your bike's labels with you
- Help you figure out whether a notice applies
- Find the right recall contact
- Talk through safe replacement options
Battery care & charging safety
Everyday tips for charging, Colorado weather, storage and warning signs, from fire-safety agencies and e-bike makers.
How to buy a safe e-bike
What UL 2849 and UL 2271 mean, red flags online and what to ask any seller.
Colorado e-bike classes & where to ride
Class 1, 2 and 3 rules and local trail access.
The Colorado e-bike tax credit, explained
How the $225 discount works and which bikes qualify.
Winter e-bike riding on the Front Range
Riding and battery tips for cold Colorado months.
For everyone's safety, we are not able to repair, inspect or diagnose bikes or batteries covered by these notices, and we appreciate your understanding.
Visit or call us
CyclErie Erie
515 Briggs St, Suite D, Erie, CO 80516
Call or text 720-235-8660
CyclErie Longmont
724 Main St, STE A, Longmont, CO 80501
Call or text 720-712-7666
Check for other recalls
This page covers a few notices we see most often. It is not a complete list.
Not sure about your bike?
Bring it by or send us a photo of the labels. We are glad to help, whether or not you bought from us.
Last updated October 19, 2026. Information from the U.S. Consumer Product Safety Commission.
